Returns & Exchanges
At Harney & Sons, we want you to be completely satisfied with your tea experience. If you are not happy with your purchase, you may return unopened items within 30 days for a full refund or exchange.
Verify Eligibility
Ensure your tea tins or accessories are unopened, in their original packaging, and were purchased within the last 30 days.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.
Pack Your Return
Securely package the items in a sturdy box to prevent damage during transit and include a copy of your original packing slip.
Ship and Refund
Drop the package off at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing