Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
What is the difference between your tea sachets and traditional tea bags?
Our silken sachets contain high-quality whole leaf tea, providing the convenience of a bag with the full flavor profile and expansion space of loose leaf brewing.
Do you offer international shipping?
Yes, we ship our fine teas globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your tea products organic or Kosher certified?
Many of our blends are USDA Organic certified and the majority of our teas are Kosher certified. Please check the specific product page for individual certifications.
What is your return policy for tea and teaware?
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 30 days. Note that for food safety reasons, opened tea cannot be returned.
How do I know the caffeine content of a specific tea?
Caffeine levels vary by tea type. Generally, black and matcha teas have the highest levels, green and white teas have less, and our herbal infusions are naturally caffeine-free.